Systems Support

Sinara provides a comprehensive support service for all systems we develop for clients. Our dedicated in-house support team have in-depth technical knowledge of these systems, and work closely with the Sinara developers involved in the design and development of the software.

Systems delivered by Sinara are always provided with support during normal business hours and, for more critical operational systems, extended hours support can be provided. Service Level Agreements (SLAs) are agreed for each supported system to meet the client’s business and operational needs.

Our support team consists of full-time technical professionals based in our London offices. They work closely with our development staff both during the development phase and whenever support issues arise or changes are needed. This means that the support for any particular system will always involve at least one member of staff who was involved in the design and development of the software.

Prior to any system go-live, our support team get involved in the testing, configuration and deployment, ensuring they have full knowledge of the live environment.

Sinara have rigorous standards for all phases of development (including documentation, coding standards, test standards, regression test tools, source control, release procedures) which are applied with support in mind from the very beginning. These standards ensure that the delivered software is of high quality and that the support phase runs smoothly, often for many years after the original project and involving upgrades or enhancements as the client’s business needs evolve over time.