Sinara provides a comprehensive support service for systems we develop for clients, with defined service levels during normal business hours and, if required, extended hours support. Sinara also provides a ‘System Stabilise & Support’ service to clients to support and enhance systems not originally developed by Sinara.
Support for Sinara software
Systems delivered by Sinara are always provided with options for support during normal business hours and, for more critical operational systems, extended hours support can be provided. In all cases the support work is done by Sinara staff with in-depth technical knowledge of the system. The support team for any system will always involve at least one member of staff who was involved in the design and development of the software.
Sinara have rigorous standards for all phases of the development (including documentation, coding standards, test standards, regression test tools, source control, release procedures) which are applied with support in mind. These standards ensure that the delivered software is of high quality and that the support phase runs smoothly, often for many years after the original project and involving upgrades or enhancements as the client’s business needs evolve over time.
Support for 3rd party software
Sinara also provides a System Stabilise & Support service to clients to support systems not originally developed by Sinara. This service is ideal for clients who are faced with supporting and enhancing ‘problem IT systems’, often due to one of the following situations:
- The ‘quick prototype’ that ended up as an operational system
- A system developed in-house, but current staff no longer retain knowledge of the design or technology used
- A system developed externally or off-shore but the original developers are unable to provide a cost-effective or reliable support service
Sinara apply strong systems design and software engineering skills to bring such systems into a stable and known state. From there we can fix problems, add new functionality and support the system as part of our well-established software support service.
This service is ideal for ongoing maintenance and support of ‘problem IT systems’ which can often present an organisation with serious operational issues or restrict their ability to adapt to new business opportunities. Sinara’s support service ensures that such systems become more reliable and can then be extended to meet changing business needs.