The role entails active monitoring and maintenance of our client’s cloud-hosted software applications operationally beyond standard business hours.
Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems.
The focus of this role is to provide out-of-business-hours application support services, divided across two shifts.
Primary duties include:
Additional responsibilities encompass:
The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.
Demonstrating a solid general knowledge of IT concepts along with an exceptional understanding of AWS deployments, and administration of containerisation tools and orchestration platforms is essential.
Being self-motivated is crucial, as is the ability to work autonomously, initiate action, and eagerly learn new technologies while taking ownership of business-critical support incidents.
Exchanging information and ideas with colleagues and clients who may not share your technical expertise requires excellent English communication skills, both written and verbal.
It would be beneficial to have knowledge in:
To excel in this role, we seek engineers who possess a passion for tackling diverse and complex IT challenges. They should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. While our operations are within the financial sector, prior experience in this field is not mandatory.
Ideal candidates are naturally curious, collaborative team players, and problem solvers. They are self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand. They take pride in their work, exhibiting exceptional attention to detail, coupled with proficient time management and organisational skills.
Sinara is a well-established London-based software house providing software development services and software products to exchanges, financial institutions and market data vendors. We combine strong technical expertise with a pragmatic, flexible approach to deliver and support business-critical IT systems. We are based just south of Tower Bridge and are well located in the thriving Bermondsey district with excellent transport links including quick and easy access to London Bridge.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, age, religion or belief, sexual orientation, or relationship status.
Please send your CV, along with a covering letter and your salary expectations to recruitment@sinara.co.uk and our recruitment team will be in touch.
Please use the following subject line for your email:
Overnight Application Engineer
Note to Recruitment Agencies:
Sinara does not seek or acknowledge unsolicited Agency actions.