Managed trading solutions and support
We are dedicated to producing sustainable, extensible software that will stand the test of time. Every solution is built with ongoing support and management in mind.
Some businesses, particularly start-ups, have limited access to internal IT resources. Sinara has hosting, management and support packages to suit all needs. Sinara engineers can support client IT teams or fully manage client applications, seven days a week, every day of the year.
Three levels of managed service
Managed service options range from fully outsourced software to managed or supported solutions. Service levels depend on the criticality or complexity of the solution.
Outsourced Software
Fully outsourced software is built, hosted and managed by Sinara. Clients receive regular scheduled updates.
Managed Software
Managed Sinara-built software is hosted by clients in the cloud and the installed system is kept running on a day-to-day basis with proactive monitoring and management.
Supported Software
Supported software is designed and built by Sinara and hosted and managed by the client’s own IT function. Sinara provides third line support.
Outsourced software solution
Fully hosted by Sinara in the cloud-
Sinara-built software
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Proactive monitoring, management and incident prevention
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Scheduled service updates and new releases to deliver client-requested functionality
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Third line support and remediation
Managed software solution
Client hosts in datacentre or cloud-
Sinara-built software
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Proactive monitoring, management and incident prevention
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Scheduled service updates and new releases to deliver client-requested functionality
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Third line support and remediation
Supported software solution
Hosted and managed by client-
Sinara-built software
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Day to day management and monitoring done by client
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Service updates and new releases installed by client
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Third line support and remediation
Three service level options
Pricing is based on the level of management and the amount of support needed for the application.
Sinara Gold Service
For complex, business critical systems that support important business operations or compliance and downtime isn’t an option.
Features
- Response within 30 minutes
- Access to specific individual specialists
- Dedicated team of experts on call
- Service available 24/7, 365 days
- Monthly report
- Monthly review with MS leadership team
Sinara Silver Support
Silver support is for important but perhaps less complex operational systems that are integral to streamlined flow of trades and data.
Features
- Response within 3 hours
- Dedicated team of experts on call
- Service available 24/7, 365 days
- Monthly report
- Quarterly meeting
Sinara Support
This package is perfect for important but not mission critical systems when issues can wait until normal working hours.
Features
- Response within 3 hours
- Sinara support team on call
- 8am-6pm, 5 days a week
- Monthly report
What's included in Sinara's managed services and support packages
Service reviews and reporting
Clients receive monthly stats showing performance, uptime, tickets raised and closed, and SLAs met.
The Service Desk
Sinara employ dedicated full-time support professionals and have engineers on-call to contribute to case investigation and resolution.
Business continuity and disaster recovery
Failover and redundancy are built into all outsourced and managed Sinara solutions.
Security
Permissions management, and conditional access is managed via MFA built into Sinara software.
The Data Centre
Sinara has deployed and managed hosted solutions at the InterXion data centre in London for many years.
Cloud Hosting
Sinara can deploy our cloud-ready software solutions onto AWS, Microsoft Azure or Google Cloud.